The commercial cleaning market has grown significantly over the past few years thanks to increased awareness around hygiene and sanitization. But if you work in facility management or operations, you know there’s more to cleaning than a quick vacuum and counter wipe-down. Hiring the top janitorial services company can extend the use of your space and equipment and improve the health of your workers. But with so many options, how do you find the vendor that’s the best fit for your business?

Here are a few tips to help you separate the pros from the pretenders:

Look at experience

Not all cleaning companies are created equal, and no two jobs are the same. Cleaning an office is very different from cleaning a warehouse. You want a janitorial services company that knows how to care for your space, especially if you work in industries like medicine or manufacturing, where there is a lot of sensitive (and expensive) equipment.

Always check a vendor’s website to see what they say about their experience. Look for specifics. How long have they been in business? Do they specialize in any specific industries like healthcare or industrial manufacturing? What types of services do they offer? Do they mention any certifications or training?

At All 1 Service, we’ve been in business for 40 years and have experience servicing a range of facilities, including retail distribution centers, commercial offices, industrial warehouses, and pharmaceutical facilities. We’re also members of multiple professional organizations, including the Building Service Contractors Association International.

See what others have to say

You want to work with a vendor that provides consistent, high-quality service. Reviewing testimonials and references is a good way to get to know the vendor. Look for mentions of specific clients and customer testimonials on their website. Do your research and look at Yelp, Google and social media reviews. Pay attention and see if the vendor is responsive; this is a sign of customer care. If you know someone who has used a vendor before, ask them about their experience personally. If you need more information, contact the vendor directly and ask them to share references from their clients.

With a history of unparalleled client retention, we provide world-class services to Fortune 500 companies like FedEx, PepsiCo, Dollar General and CBRE. We are also accredited with the Better Business Bureau. Contact us, and we’ll be happy to share our references with you.

Know exactly what you’re getting

Pay attention to how much information a vendor asks about your facility and how much information you receive on an estimate. While specific details will be worked out in the future, you can learn a lot about a janitorial services company from the types of questions they ask. For example, pricing is often determined by square footage, and services that require specialized cleaning equipment may cost more.

A top janitorial services company will provide a detailed scope of work that lists all the services to be provided along with how often and by how many people. If you want to go the extra mile, ask for an itemized quote to see the pricing breakdown. The more information you have, the fewer surprises you’ll receive when payment is due.

At All 1 Service, our scope of work is customized to the needs of your unique facility.

Consider future needs

Facility maintenance includes so much more than just cleaning. For instance, what happens if your facility leaks? You could call your plumbing and janitorial companies and sync up a repair and cleaning. Then, you could call your painting company for post-repair touchups. But what if your janitorial services provider could do it all?

An integrated facility maintenance company, like All 1 Service, can assist with a variety of maintenance needs, such as plumbing, painting and HVAC, in addition to commercial cleaning. If something needs to be fixed, you already know who you can call.

Communication and Responsiveness

 Communication is vital to all business relationships, and janitorial services are no exception. The service provider you choose should make your job easier. Ask how they communicate with clients. Will you have a dedicated day-to-day contact? If you have a question about your service, do you contact a customer service line or a direct account manager? Will someone be able to answer your call after hours or on the weekend, or will it take hours or days to get back to you?

All1Service provides around-the-clock communication with our clients. Each account has a dedicated contact that can be reached 24/7 to ensure you are never without the assistance you need.

Our nationwide team is your 24/7, 365-day, single-source provider for all your facility needs. Contact us today to learn more!